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Meet the OC Team

1st Call Home Care is a licensed caregiving agency dedicated to meeting the unique needs of the elderly and older adults with disabilities in Orange County, CA. Our mission revolves around enriching the lives of seniors by enabling them to maintain their independence and quality of life in the comfort of their homes.

“This agency helped me and my brother in looking after our dad, every step of the way! We didn't realize how much energy and time it took. We're just so glad we called!”

- daughter Victoria, for DADLaguna Hills, OC
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Founder, CEO

BRENDA Villanueva, RN, BSN

Hello. I’m the Founder and CEO of 1st Call Home Care.

What I do:

I’m in charge of the full operations and management of the company.

What I find to be the biggest challenge in the industry:

The shortage of good caregivers.

What I think is the best part of my work:

Home care work is very humbling, and fulfilling work.

When I’m not working:

I do pickleball, I love ballroom dancing, and I also get busy walking my little cute dog.

My best advice to families looking for care?

When you’re loved one is admitted to the hospital or is in a skilled nursing home. start looking for caregiving services already (if you think the situation at home will warrant it). Don’t wait for instructions from the doctor or the discharge planners. Oftentimes, they tell you at the last minute, and then you’re at the mercy of time, stress and you’re under duress trying to look for home care services. Give yourself your own heads-up and start planning from Day 1.

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VP/PARTNER, Care Manager (OC)

RONALD Bellen, RN, BSN, CDP (Certified Dementia Practitioner)

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Community Outreach and Business Development Director

ROWENA Trinidad

Hello! I’m the Community Relations and Outreach Director at 1st Call Home Care.

YEARS OF EXPERIENCE IN THE INDUSTRY:

16 years and counting.

WHAT I DO:

I build mutually beneficial relationships in the local community. My goal is to generate referral sources and value-added partnerships resulting from meaningful in-person and digital marketing efforts.

THE BIGGEST CHALLENGE:

Helping families and referral sources realize that when it comes to caring for a senior loved one, pricing does not equate to quality. What should determine their decision is the agency’s reliability, which translates to the family’s ultimate peace of mind. Well, that’s the promise we make at 1st Call Home Care. I go out to the community with a mission to be our customers’ first choice when looking for reliable caregiving services at home.

THE BEST PART OF MY WORK:

Hearing a big sigh of relief from families. That, to me, is the sound of trust and contentment in us.

WHEN I’M NOT WORKING:

I bake cinnamon rolls and sweet brioche bread. Kneading dough is very therapeutic!

BEST ADVICE TO FAMILIES LOOKING FOR CARE?

It’s a reality of life that in-home eldercare is a necessity, and the costs can become expensive over an extended period of time. If your older loved one is a veteran, start putting together their discharge papers. They might be eligible for all or a portion of the home care costs. Get in touch with us and we’ll help you with the right resources.

Have questions about getting caregiving services? Schedule a phone call with me –

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Caregiver Staffing Coordinator

SHEILA Villalobos

Hello. I’m the Staffing Coordinator at 1st Call Home Care.

Years of Experience in the Industry:

Been here 7 years and still counting!

What I do:

I undertake and implement various staffing solutions such as recruitment, scheduling, and performance monitoring. I then submit staffing reports to the Care Manager.

The Biggest Challenge:

Recruiting effectively, and retaining caregivers who are top talents, but then there are also those caregivers who refuse to work or cancel work shifts at the last minute.

The Best Part:

Being able to foster relationships with caregivers and our homecare clients.

When I’m not working:

I’m sleeping.

Best Advice for Families Looking for Care?

Look for a reliable and caring home care agency, and please put 1st Call Home Care as the first choice on your list.

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Scheduler and Staffing Coordinator

IMELDA DeLa Cruz